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Frequently Asked Questions
Archivd Support and Customization
Saving and Using Research Information
Installing Archivd
How do I install Archivd?
There’s nothing to install when you use Archivd. Add the Save to Archivd bookmarklet and Archivd Home bookmarklet to your favorites/bookmarks list -- we’ve made it that easy.
Firefox users: click and drag the Save to Archivd and Archivd Home bookmarklets to your bookmarks toolbar.
Internet Explorer users: right click the Save to Archivd and Archivd Home bookmarklets to add them to your favorites.
Opera users: click and drag the Save to Archivd and Archivd Home bookmarklets to your personal bar.
Safari users: click and drag the Save to Archivd and Archivd Home bookmarklets to your bookmarks toolbar.
How do I uninstall Archivd?
Remove Archivd at any time from your computer by deleting the bookmarklets from your browser.
Archivd Support and Customization
What languages are supported?
You can save web pages that use most western-european languages.
The Archivd interface is available in English, Spanish, and French. More options are coming online soon.
What are my support options?
While phone support is available, you may contact us at any time by selecting the Help & Support option at the top of each page.
Are any customizations available?
Not at this time, but we welcome feedback, ideas, and feature requests.
Can I install Archivd on my own server?
Archivd is a hosted service and not available for custom installation.
Can I customize the items in the Feed view?
Items displayed in the feed view are automatically pulled from you and your user’s saved pages and sorted by project, time and date stamps.
Saving and Viewing Web Pages
How do I set up my browser to save pages in my Archivd?
Most browsers allow you to simply click and drag the Save to Archivd bookmarklet to your boomark toolbar. Click here for instructions on setting up Archvid in your preferred browser.
How do I save web pages?
- Once you’ve added the Save to Archivd bookmarklet to your browser, open a web page to save and click the Save to Archivd link.
- A frame opens in your browser window; select a project and list in which to save your web page.
- Click Save.
- The target web page is saved to your personal history and the selected project and list.
What kind of web pages can I save in my Archivd?
You can save web pages that use most western-european languages.
Archivd can archive information from both secure (SSL/https) and non-secure (http) web pages that have no embedded restrictions on saving data.
Archivd captures text, metadata, URLs, images, and other data. Pages are captured as a whole to your Archivd; these can be tagged or noted with other information as needed.
Flash objects, embedded applications, videos, PDFs, and music cannot be captured at this time. Links to the original URL of many of these items are saved in your copy of a web page; the links are viewable at any time.
Can I save offline documents or pages from my computer to my Archivd?
No.
What information is saved in my Archivd?
Archivd saves entire web pages (exclusions listed above) and other information that can be edited, shared, and exported to your databases.
Default information saved with each page includes:
- page title
- brief description
- images
- tagging fields
- user comments
In addition to the default data captured by Archivd, you can annotate the pages saved with detailed, and add custom fields to your project or list for saving: prices, contact information, and more.
I saved a web page, but it didn’t show up anywhere in my Archivd. Where is it?
Once you’ve saved a page, it is retained in your personal history as well as saved in the project or project table you’ve selected.
If you can’t see the page, try refreshing your browser view, or closing your browser and connecting to Archivd again.
If the page is entirely Flash-based, the Flash object itself is not saved. The data you provide, such as URL, tags, or comments are saved.
I saved a web page, but I don’t see all of the images from the original page.
By default, Archivd extracts and catalogues images larger than 100 x 100 pixels; these images are viewable on your picture tab. When viewing the entire page copied to your Archivd, all images of all sizes are retained and viewable.
I attempted to save a web page, but it does not appear to have saved correctly.
Pages that use javascript or frames may not appear to save correctly. To capture the data within the frame, navigate to the page without a frame. For example, access the page by opening it within a new tab or window, or navigate to the page using the site’s map.
Saving and Using Research Information
What are custom fields?
Each page is saved in a standard format: URL, site name, page text, images, and contact information.
The basic fields can be augmented by custom fields for capturing additional information you might require: email addresses, pricing information, neighborhood designation, or territory owner. Model your custom fields as your needs arise, or organize your data to match your existing database to facilitate future export.
Who can create custom fields?
Custom fields can be created by all users for all projects of which they are owner or user.
Who can delete custom fields?
Custom fields cannot be deleted, but can be hidden by any users in any projects in which they are owner or user.
These fields are not exported during data export.
What standard and custom fields are editable on Archivd?
Excluding the list below, all fields are editable. Right click or double click a field to edit it.
Non-editable fields include:
- Web page Archivd date
- Source web page address (URL)
- Thumbnail images
- Comments (comments can be added, but once created, comments cannot be edited or deleted)
How do I add comments to a saved page?
Double click a saved site; a thumbnail sketch of the page's information opens. Add notes using the Comments text box.
Securing My Data
How secure is my data? How can I help keep it secure?
Your data is stored on our servers and hosted securely using Amazon’s S3 storage technology; if you are using enhanced security all communication between your browser and Archivd is secured by SSL encryption (for paid accounts that utilize enhanced security).
Data is backed up frequently; in the unlikely event of a system failure, we will restore all data as quickly as possible.
Use hard-to-guess passwords and do not share your login information with anyone. Archivd personnel will never ask you for your password.
How do I prevent users from seeing other projects?
Users can only see their own projects and projects to which they are currently assigned. Click here for more information about adding, removing, and moving users among projects.
I selected a non-private link in my sidebar, but I see my private data. Do others see my private data?
Private items are viewable by your account only. If you’ve clicked on the Public or a Shared group link and you see your private data, the link you’ve selected may contain no data and your default data view is shown instead.
Organizing My Data
What are the differences between private, public, and shared projects or data?
Every page you save is stored in your private history, and in the public or shared project areas you define.
Your private projects and data are only viewable by you.
Your shared projects and data are only viewable by you and by the users part of each project.
Projects and data you make public are viewable by everyone navigating to Archivd.com.
What is a project?
A project is a way to group and share information gathered online with your team. Each project you own or can contribute to is visible in its own area on your main Archivd page.
Projects are defined by names and lists of users who have access to individual projects. Each project can be further organized using lists.
What is a list?
Lists (within projects) allow you to organize your sites within a project group. Lists are not required, but can be used for data refinement.
How do I organize my research and teams using projects and lists?
Create a project, for example, called Widget 3000 and add team members Sam and Maggie.
Within that project, create lists for different types of research related to the Widget 3000 project: Product features, suppliers, competitors, potential markets, partners, or more.
Or, create a project called Office Relocation and share it with team members Mike and Rick.
Within that project, create lists for different factors to bring together: site location, local amenities, local transportation options.
How do I create a project?
Select new project from the bottom of your project list (on the left hand side of your main Archivd page).
How do I add users to a project?
Select the project in your project list and click Edit. Click to select users to add to the project, then click Save Project.
How do I remove users from a project?
Select the project in your project list and click Edit. Click to deselect users, removing them from the project, then click Save Project.
How do I delete a project?
Select the project in your project list and click Delete. It is retained in your Archivd recycle bin for 30 days.
What happens if I delete something unintentionally, or need to retrieve something I’ve deleted?
All deleted items are retained in your Archivd recycle bin for 30 days.
How do I rename a project?
Select the project in your project list and click Edit. Enter the project name and click Save Project.
How do I create a list?
Select a project from your project list, then click New List.
Alternatively, select your Save to Archivd bookmarklet while viewing a web page.
- An Archivd frame opens in your browser window: select the New List option.
- Enter a name for the list and add it a project.
- Click Create.
Can I merge lists?
The data kept in separate lists cannot be combined automatically. You can, however, select pages saved in one list to be moved or copied to another.
Can I move lists?
A list can be dragged from one project to another as needed.
Organizing My Users
How do I add a user?
Select My Account while logged in to your owner or administrator account on Archivd. Select Add New User, fill in the user information, and select the projects the new user can access.
What are the different types of users on Archivd?
There are three basic collaborative types of users on Archivd: Account Owners, Archivd Administrators, and regular Archivd Users.
All users can save web pages, add notes, and contribute information to the saved pages they can access. Additionally, users can add custom fields to projects or project lists as needed.
Account Owners manage all aspects of an Archivd account: adding or removing users, projects, lists and billing information.
Archivd Administrators manage users, projects, and lists within an Archivd account.
Archivd Users manage their own lists and projects within an Archivd account.
What happens if a user is deleted?
Regular user accounts can be deleted by account owners and administrators.
Warning!
Deleting a user closes their account.
Deleting a user removes all of the user’s saved pages and data from their personal archive; this data is not recoverable.
Deleting a user does not remove contributions saved within a project owned by an account owner.
How do I remove users from a project?
If you remove a user from a project, they can no longer see the information related to that project, nor access contact information of other users in that project. They retain access to their own history, their own saved pages, and their own projects.
How do administrators share information with their users?
Projects are shared among your users. As you create each project, add or remove users as needed. Users can add web pages, manage custom fields, as well as add notes, comments, tags, or other data as needed.
Email notifications can be sent to users when new information is posted to a project group.
Can users be added to multiple projects?
Yes.
Can users be added to a notification group after a notification is sent out?
No.
Who can see a user’s contact information?
All users with access to a project can view the contact information for all users assigned access the project.
How do I promote or demote an administrator?
Select My Account while logged in to your owner account on Archivd. Select the user's role, pick a new role, and save your changes.
Can an Archivd account have more than one administrator?
Yes. Accounts can be maintained by multiple administrators, as assigned by the account owner.
How do I give account ownership control over to another user?
Only the account owner can promote a user to owner and relinquish control to that user.
Warning! Once ownership is given, it cannot be taken back, only reassigned by the new account owner.
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My Account
What account options are available?
All users can sign up to use a free Archivd account. Free accounts have limited saving and project management options: you can have two users, one project, and save a limited number of pages.
You can convert your free Archivd account to a paid account at any time. You will be billed for and have access to your paid features immediately.
Paid Archivd accounts can include SSL encryption, and have a number of enhanced saving, project, and other management options.
Once an account has been closed by an account owner, all project information and saved information is immediately deleted and no longer available for access or download.
For more information about account types, see our account information page.
How do I pay for my account?
Free accounts are free. No credit card information is required.
Paid accounts can be paid for using any major credit card: Visa, MasterCard, American Express, and Discover. After registering for a paid account, you have 30 days access before your account is billed.
We do not accept payment by check or purchase order.
How often am I billed for service?
By default, your registered credit card is billed monthly on the first day of the month. Once you’ve set up your account, you can opt to pre-pay for several months of service in advance.
Is my account payment information secure?
Your credit card information is not stored on our servers. Billing information is maintained and processed by Amazon payment services.
Are there any sign up or cancellation fees?
You are only billed your monthly service amount. There are no fees for upgrading, downgrading, or canceling your service.
How do I upgrade or downgrade my account?
Upgrade or downgrade your account at any time using the options on your account page. You will be charged the new rate at the start of your next billing cycle.
What is your refund policy?
You can cancel your account at any time. Your paid options will terminate at the end of your paid billing cycle. Your account will not be refunded or prorated for unused time.
Do you offer institutional or educational accounts?
We do offer solutions tailored for the education industry; contact us via email at support@archivd.com.
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